Shipping Protection – 13.00
Overview
ETENWOLF Shipping Protection is an optional service available at checkout that provides additional coverage for your order during transit. Priced at 3% of the total product value (excluding taxes and shipping), it protects against loss, damage, misdelivery, or theft. This add-on ensures peace of mind for your purchase, with a straightforward claim process via email.
Key Features
- Covers loss, damage, misdelivery, and theft during transit
- Lost packages: domestic claims after 30 days, international after 60 days
- Damage claims accepted within 7 days of delivery with photo evidence
- Misdelivery claims require notification within 7 days
- Theft claims require supporting documentation (police report, camera footage, etc.)
- Claim response within 3–5 business days via support@etenwolf.com
- Fee is non-refundable once shipped, refundable only if order canceled before shipment
- Maximum liability equals the original purchase value of covered items
Who It Is For
- Customers ordering high-value products from ETENWOLF
- Shoppers concerned about package loss or damage during shipping
- International buyers wanting extra protection for longer transit times
- Anyone seeking peace of mind with a simple claim process
- Buyers of fragile or expensive items
FAQs
What does Shipping Protection cover?
It covers loss, damage, misdelivery by the carrier, and theft after delivery (with supporting documentation). Coverage begins once the package is shipped with a valid tracking number.
How do I file a claim?
Email support@etenwolf.com with your order number, full name, a description of the issue, and supporting photos or documents. Claims are reviewed within 3–5 business days.
Is the Shipping Protection fee refundable?
The fee is non-refundable once the order has shipped. It is refundable only if the order is canceled before shipment.
What is NOT covered by Shipping Protection?
Exclusions include: incorrect addresses entered by the customer, customs delays, orders returned due to refusal, packages left unattended at customer request, product defects unrelated to shipping, and normal wear and tear.
How long do I have to report a problem?
For damage or misdelivery, you must report within 7 days of delivery. For lost packages, domestic orders must be reported after 30 days (within 7 days after that period), and international orders after 60 days.