Shipping Protection – 19.00
Overview
ETENWOLF Shipping Protection provides an optional layer of coverage for your order during transit. For a fee calculated as 3% of the total product value (excluding taxes and shipping), this service protects against loss, damage, misdelivery, and theft after delivery. Simply select it at checkout for peace of mind.
Key Features
- Covers loss, damage during transit, carrier misdelivery, and package theft after delivery
- Fee is only 3% of the product value (excludes taxes and shipping)
- Lost package replacement or refund after 30 days (domestic) or 60 days (international) without delivery update
- Damaged item replacement or refund with photo proof submitted within 7 days of delivery
- Misdelivery coverage if carrier delivers to wrong address — report within 7 days
- Stolen package coverage with supporting documentation (e.g., police report, camera footage)
Who It Is For
- Online shoppers who want extra protection beyond standard carrier coverage
- Customers ordering high-value products and seeking peace of mind during transit
- International buyers concerned about longer shipping times and potential loss or damage
- Anyone who wants coverage for theft after a package is marked delivered
FAQs
How much does Shipping Protection cost?
The fee is 3% of the total product value in your order, excluding taxes and shipping charges. It is calculated at checkout.
How do I report a lost package?
For domestic orders, report if tracking has not updated to "Delivered" within 30 days. For international orders, the window is 60 days. You must contact ETENWOLF within 7 days after that period.
What do I need to file a damage claim?
Contact ETENWOLF within 7 days of delivery and provide clear photos of the outer packaging, the shipping label, and the damaged product. ETENWOLF may then offer a replacement or refund.
Does Shipping Protection cover theft after delivery?
Yes, but you may be required to provide a police report, security camera footage, carrier documentation, or a written statement. Claims without sufficient evidence may be denied.
Can I get a refund of the Shipping Protection fee?
The fee is non-refundable once the order has shipped. It is refundable only if the order is canceled before shipment.