Shipping Protection – 22.00
Overview
ETENWOLF Shipping Protection is an optional add-on service available at checkout that gives you extra peace of mind for eligible orders during transit. For a fee of 3% of your total product value (excluding taxes and shipping), you get coverage against loss, damage, misdelivery, and even theft after delivery — provided you meet the terms. This service is designed to ensure that if something goes wrong between our warehouse and your door, we have a straightforward path to make it right.
Key Features
- Lost package coverage: US orders are eligible if tracking hasn't shown delivered within 30 days; international orders within 60 days.
- Damage coverage: Report within 7 days of delivery and provide photos of the outer packaging, shipping label, and damaged product to qualify.
- Misdelivery coverage: If the carrier delivers to the wrong address, we’ll investigate and can issue a replacement or refund.
- Stolen package coverage: Claims require supporting documentation (e.g., police report, camera footage, carrier docs).
- Simple claim process: Email support@etenwolf.com with your order number, description, and any required photos or documents.
- Claims reviewed within 3–5 business days.
- Fee refundable only if order is canceled before shipment — otherwise non-refundable once shipped.
Who It Is For
- Customers ordering high-value or fragile items who want extra protection during shipping.
- Shoppers concerned about package theft, especially in areas with porch piracy.
- International buyers who need longer coverage windows (60 days) for lost packages.
- Anyone who prefers a structured, documented claim process instead of relying on standard carrier insurance.
- First-time ETENWOLF customers who want added reassurance for their purchase.
FAQs
How much does Shipping Protection cost?
The fee is 3% of the total product value in your order, excluding taxes and shipping charges. You’ll see the exact amount at checkout. For example, if your product total is $22.00, the protection fee would be $0.66.
What does Shipping Protection cover?
It covers loss during transit, damage during transit, delivery to an incorrect address by the carrier, and theft after confirmed delivery (with supporting documentation). It does not cover delays caused by customs, customer-entered incorrect addresses, package refusal, or product defects unrelated to shipping.
How do I file a claim?
Email support@etenwolf.com with your order number, full name, a description of the issue, and any required photos or supporting documents. Claims are reviewed within 3–5 business days.
How soon must I report a problem?
For damaged or misdelivered packages, you must contact us within 7 days of delivery. For lost packages, you must report it within 7 days after the tracking window expires (30 days for US, 60 days for international).
Is the Shipping Protection fee refundable?
The fee is non-refundable once the order has shipped. It is refundable only if the order is canceled before shipment.