Shipping Protection – 23.00
Overview
ETENWOLF Shipping Protection is an optional service you can add at checkout for extra peace of mind. For just 3% of your product total (excluding taxes and shipping), your eligible order is covered against loss, damage, misdelivery, or theft during transit. Simply file a claim, and we may offer a replacement or refund – note that this service is currently out of stock.
Key Features
- Coverage for lost, damaged, misdelivered, or stolen packages during transit.
- Fee is just 3% of the total product value (excluding taxes and shipping).
- Claims reviewed within 3–5 business days via email at support@etenwolf.com.
- Lost package: domestic reported after 30 days, international after 60 days.
- Damaged or misdelivered orders must be reported within 7 days with supporting photos.
- Stolen package claims may require police report, footage, or written statement.
Who It Is For
- Shoppers who want extra protection beyond standard carrier coverage.
- Customers ordering high-value or fragile items from ETENWOLF.
- International buyers concerned about longer transit times and risks.
- Anyone who wants the option of a replacement or refund if something goes wrong.
FAQs
How much does Shipping Protection cost?
The fee is 3% of the total product value in your order, excluding taxes and shipping charges. This optional service is available at checkout.
How do I file a claim?
Email support@etenwolf.com with your order number, full name, a description of the issue, and any supporting photos or documents. Claims are typically reviewed within 3–5 business days.
What is considered a lost package?
For domestic (US) orders, a package is considered lost if tracking has not updated to 'Delivered' within 30 days after shipment. For international orders, the period is 60 days. You must report it within 7 days after that time frame.
What is NOT covered by Shipping Protection?
Exclusions include: incorrect shipping addresses entered by you, customs delays, packages refused or left unattended at your request, product defects not from transit, and normal wear & tear. No coverage applies if you did not purchase the protection at checkout.
Is the Shipping Protection fee refundable?
The fee is non-refundable once the order has shipped. It is only refundable if the order is canceled before shipment. The protection fee itself is not included in any reimbursement.