Shipping Protection – 25.00
Overview
ETENWOLF Shipping Protection gives you peace of mind for your order during transit. For a small fee—just 3% of your product total (excluding taxes and shipping)—you can shield your purchase against loss, damage, misdelivery, or theft. This optional add-on covers eligible orders from the moment they ship until they reach you, with a straightforward claim process and support from the ETENWOLF team.
Key Features
- Fee is 3% of your product total (excluding taxes & shipping).
- Covers loss in transit (US: 30 days without delivery update; International: 60 days).
- Covers damage during shipping — just report within 7 days with photos.
- Covers misdelivery — if the carrier delivers to the wrong address.
- Covers theft after confirmed delivery with supporting documentation (e.g., police report).
- Replacement or refund offered at ETENWOLF’s discretion for approved claims.
- Claim response within 3–5 business days via support@etenwolf.com.
Who It Is For
- Anyone ordering from ETENWOLF who wants extra protection for their package.
- Shoppers purchasing high-value or fragile items that need coverage beyond basic carrier insurance.
- Customers concerned about package theft in their delivery area.
- International buyers who face longer transit times and higher risk of loss or damage.
- Anyone who wants a simple, low-cost safety net for shipping mishaps.
FAQs
How much does Shipping Protection cost?
The fee is 3% of your total product value in the order, excluding taxes and shipping charges. For example, on a \$100 product it would be \$3.
What is considered a lost package?
Domestic (US): tracking shows no \"Delivered\" status within 30 days after shipment. International: no \"Delivered\" status within 60 days. You must report the loss within 7 days after that period.
How do I file a claim for a damaged item?
Contact support@etenwolf.com within 7 days of delivery with your order number, full name, description, and clear photos of the outer packaging, shipping label, and damaged product. ETENWOLF reviews claims within 3–5 business days.
Is the Shipping Protection fee refundable?
The fee is non-refundable once the order has shipped. It can be refunded only if the order is canceled before shipment.
Does Shipping Protection cover theft after delivery?
Yes, if the package is marked \"Delivered\" and you believe it was stolen. You may be asked to provide a police report, security camera footage, carrier documentation, and/or a written statement. Claims without sufficient evidence may be denied.