Shipping Protection – 26.00
Overview
ETENWOLF Shipping Protection is an optional service available at checkout that adds an extra layer of security for your order during transit. For a small fee of 3% of the total product value (excluding taxes and shipping), you gain coverage against loss, damage, misdelivery, and even theft after delivery. This service ensures peace of mind from the moment your package ships until it reaches you.
Key Features
- Coverage for loss, damage, misdelivery, and theft after delivery
- Fee calculated as 3% of total product value (excl. taxes & shipping)
- Covers domestic orders (loss reported after 30 days with no update) and international orders (after 60 days)
- Damaged items eligible for replacement or refund with photo proof within 7 days
- Misdelivery claims investigated with carrier when tracking shows delivered but package went to wrong address
- Stolen package claims supported with police report, camera footage, or carrier documentation
- Simple claim process via email: support@etenwolf.com – reviews completed within 3–5 business days
Who It Is For
- Online shoppers who want extra protection for high-value items
- Customers who frequently experience shipping delays or lost packages
- Buyers who worry about package theft after delivery
- Anyone ordering fragile or easily damaged products
FAQs
How much does Shipping Protection cost?
The fee is 3% of the total product value of your order (excluding taxes and shipping charges). For example, if your product total is $100, the protection fee would be $3.00.
How do I report a damaged or lost package?
Contact support@etenwolf.com within 7 days of delivery (for damage) or after the time period for a lost package (30 days domestic / 60 days international). Include your order number, full name, and clear photos of the outer packaging, shipping label, and damaged product (if applicable).
Is theft after delivery covered?
Yes, coverage is available if the package is marked 'Delivered' and believed stolen. You may be asked to provide a police report, security camera footage, carrier documentation, or a written statement. Claims without sufficient evidence may be denied.
Can I get a refund of the Shipping Protection fee?
The protection fee is non-refundable once the order has shipped. It is only refundable if the order is canceled before shipment.
What is excluded from coverage?
Exclusions include: incorrect shipping addresses entered by the customer, delays caused by customs, orders refused by the customer, packages left unattended at the customer's request, product defects unrelated to shipping, normal wear and tear, and orders where Shipping Protection was not purchased at checkout.