Shipping Protection – 27.00
Overview
ETENWOLF Shipping Protection is an optional add-on service available at checkout for an extra 3% of your product total (excluding taxes and shipping). It provides coverage against loss, damage during transit, misdelivery by the carrier, and theft after confirmed delivery. The service is designed to bring peace of mind for eligible orders shipped with a valid tracking number within the US and internationally.
Key Features
- Coverage for lost, damaged, misdelivered, and stolen packages (with supporting documentation)
- Fee is a flat 3% of the product value (excludes tax and shipping costs)
- Covers domestic US (30-day tracking window) and international orders (60-day tracking window)
- Streamlined claim process: contact support@etenwolf.com within 7 days of issue
- Options for replacement or refund (at ETENWOLF’s discretion)
- Requires evidence such as photos, police report, or carrier documentation for certain claims
- Only applicable when purchased at checkout for eligible orders with a valid tracking number
Who It Is For
- Customers ordering high-value ETENWOLF products who want extra protection
- International buyers concerned about longer transit times and potential loss or damage
- Anyone shipping to a busy area where package theft is a common concern
- Buyers who want a low-cost safeguard against carrier mistakes like misdelivery
- Shoppers who prefer a simple replacement or refund process handled by the brand
FAQs
How do I purchase Shipping Protection?
You can add Shipping Protection at checkout for a fee of 3% of your product total (excluding taxes and shipping). It’s optional and must be selected before completing your order.
What should I do if my package arrives damaged?
Contact support@etenwolf.com within 7 days of delivery. Provide clear photos of the outer packaging, the shipping label, and the damaged product. ETENWOLF will review your claim and may offer a replacement or refund.
How long before a package is considered lost?
For domestic US orders: tracking must not update to 'Delivered' within 30 days. For international orders: tracking must not update to 'Delivered' within 60 days. You must report the loss within 7 days after that period ends.
Does Shipping Protection cover stolen packages?
Yes, but you’ll need supporting documentation such as a police report, security camera footage, carrier documentation, and a written statement. Claims without sufficient evidence may be denied.
Can I get a refund of the Shipping Protection fee?
The fee is non-refundable once the order has shipped. It is refundable only if the order is canceled before shipment.