Shipping Protection – 34.00
Overview
ETENWOLF Shipping Protection gives you extra peace of mind for your order during transit. Priced at just 3% of your total product value (excluding taxes and shipping), this optional coverage protects against loss, damage, misdelivery, and even theft after delivery. If something goes wrong, we offer a replacement or refund at our discretion. Simply add it at checkout to keep your purchase fully covered from our warehouse to your doorstep.
Key Features
- Covers loss, damage, misdelivery, and theft after delivery
- Fee is just 3% of product value (excludes taxes and shipping)
- Lost package claims accepted after 30 days (domestic) or 60 days (international)
- Damaged or misdelivered items must be reported within 7 days
- Stolen package claims require supporting docs like police report or camera footage
- Replacement or refund provided at ETENWOLF’s discretion upon claim approval
- Simple claim process via email: support@etenwolf.com
Who It Is For
- Online shoppers who want extra protection beyond standard carrier coverage
- Customers ordering high-value ETENWOLF products
- Buyers concerned about lost, damaged, or stolen packages
- Anyone shipping to an address with risk of misdelivery or theft
- International customers facing longer transit times and higher risk
FAQs
How much does Shipping Protection cost?
The fee is 3% of your total product value, excluding taxes and shipping charges. For example, if your product total is $100, the protection costs $3.
When is a package considered lost?
For domestic US orders, a package is considered lost if tracking hasn’t updated to "Delivered" within 30 days after shipment. For international orders, the wait is 60 days. You must report it within 7 days after that period.
What do I need to file a damage claim?
Contact us within 7 days of delivery and provide clear photos of the outer packaging, shipping label, and the damaged product(s). We’ll review and may offer a replacement or refund.
Does it cover theft after delivery?
Yes, but we may require a police report, security camera footage, carrier documentation, or a written statement as supporting evidence. Claims without sufficient proof may be denied.
Can I get a refund for the protection fee?
The Shipping Protection fee is non-refundable once your order has shipped. It is refundable only if your order is canceled before shipment.