Shipping Protection – 35.00
Overview
ETENWOLF Shipping Protection is an optional add-on service available at checkout to safeguard your order during transit. For a fee of 3% of your total product value (excluding taxes and shipping), you gain coverage against loss, damage, misdelivery, and theft after delivery. This service extends beyond basic carrier protection, giving you peace of mind with a straightforward claims process and options for replacement or refund.
Key Features
- Covers loss, damage, misdelivery, and theft after delivery (with supporting docs).
- Lost package: domestic orders after 30 days, international after 60 days without delivery.
- Claims must be filed within 7 days of delivery or expected delivery date.
- Replacement or refund provided at ETENWOLF's discretion for approved claims.
- Fee is only 3% of the total product value — affordable extra protection.
- Support via email (support@etenwolf.com) with response within 3–5 business days.
Who It Is For
- Online shoppers who want extra peace of mind beyond standard carrier insurance.
- Customers ordering high-value or fragile items that need additional protection.
- International buyers concerned about longer transit times and potential loss or damage.
- Anyone who frequently experiences package theft or misdelivery in their area.
- Buyers who prefer the option of a replacement rather than a refund in case of issues.
FAQs
How much does Shipping Protection cost?
The fee is 3% of your total product value (excluding taxes and shipping). For example, a $100 order would cost $3.
What is covered by Shipping Protection?
Coverage includes loss during transit, damage during transit, delivery to an incorrect address by the carrier, and theft after confirmed delivery (with required documentation).
How do I file a claim?
Contact support@etenwolf.com within 7 days of delivery or expected delivery. Include your order number, full name, description of the issue, and any supporting photos or documents.
When is a package considered lost?
For domestic US orders, if tracking hasn't updated to 'Delivered' within 30 days of shipment. For international orders, within 60 days.
What is NOT covered?
Exclusions include: incorrect shipping address provided by customer, customs delays, orders refused or left unattended at customer request, product defects unrelated to shipping, and normal wear & tear.