Shipping Protection – 42.00
Overview
ETENWOLF Shipping Protection is an optional add-on service available at checkout that provides extra coverage for your eligible orders during transit. For a fee of 3% of the total product value (excluding taxes and shipping), you gain peace of mind against loss, damage, misdelivery, and even theft after delivery. This protection applies once your package has been shipped with a valid tracking number and offers either a replacement or refund at ETENWOLF’s discretion.
Key Features
- Coverage during transit: Protects against loss, damage, misdelivery by the carrier, and theft after confirmed delivery.
- Simple fee: Just 3% of the total product value (excludes taxes and shipping charges).
- Lost package: Domestic claims after 30 days no delivery update; international after 60 days.
- Damaged package: File within 7 days with photos of packaging, label, and damaged product.
- Misdelivery: Notify within 7 days if tracking says "Delivered" but went to the wrong address.
- Stolen package: Submit supporting documents (police report, camera footage, carrier documentation) for review.
- Fast claims review: ETENWOLF responds within 3–5 business days after you submit your claim via email.
Who It Is For
- Customers purchasing high-value ETENWOLF products who want added protection during shipping.
- Shoppers concerned about potential loss, damage, or theft during transit.
- International buyers who face longer shipping windows and want coverage for delayed/lost packages.
- Anyone who prefers a refund or replacement option if their order arrives damaged or is misdelivered.
- Online shoppers who want peace of mind without buying full standalone shipping insurance.
FAQs
How much does Shipping Protection cost?
The fee is 3% of the total product value in your order, excluding taxes and shipping charges. For example, if your product total is $42.00, the Shipping Protection fee would be $1.26.
What does Shipping Protection cover?
It covers loss during transit, damage during transit, delivery to an incorrect address by the carrier, and theft after confirmed delivery (with supporting documentation). Coverage applies after the package has shipped and has a valid tracking number.
How do I file a claim?
Email support@etenwolf.com with your order number, full name, description of the issue, and any relevant photos or documents. Claims are reviewed within 3–5 business days.
Is the Shipping Protection fee refundable?
The fee is non-refundable once the order has shipped. It is refundable only if the order is canceled before shipment.
What is not covered by Shipping Protection?
Exclusions include: incorrect shipping addresses entered by the customer, customs clearance delays, orders refused by the customer, packages left unattended at the customer’s request, product defects unrelated to shipping, normal wear and tear, and orders without Shipping Protection purchased at checkout.