Shipping Protection – 41.00
Overview
ETENWOLF Shipping Protection gives you peace of mind for your order during transit. Priced at just 3% of the total product value (excluding taxes & shipping), this optional checkout add-on covers eligible orders against loss, damage, misdelivery, and theft. File a claim within the specified timeframes and receive a replacement or refund at ETENWOLF's discretion.
Key Features
- Coverage against loss, damage during transit, misdelivery, and theft after delivery
- Fee is only 3% of the total product value (excluding taxes & shipping)
- Domestic orders considered lost if tracking not updated within 30 days; international within 60 days
- Report damage or misdelivery within 7 days of delivery with required photos or documentation
- Claims reviewed within 3–5 business days
- Replacement or refund offered for covered claims (at ETENWOLF's discretion)
Who It Is For
- Online shoppers wanting extra security for their purchase
- Customers ordering high-value items from ETENWOLF
- Shopppers concerned about package theft or damage during shipping
- International buyers who want extended loss coverage (60 days vs. 30 for domestic)
- Anyone who prefers a simple, low-cost protection option at checkout
FAQs
How much does Shipping Protection cost?
The fee is 3% of the total product value in your order, excluding taxes and shipping charges.
What does Shipping Protection cover?
It covers loss during transit, damage during transit, delivery to an incorrect address by the carrier, and theft after confirmed delivery (with supporting documentation).
How do I report a lost or damaged package?
Contact support@etenwolf.com within the required timeframes (within 7 days after the lost-package period ends, or within 7 days of delivery for damage/misdelivery). Provide your order number, full name, description, and supporting photos or documents.
What happens if my package is stolen after delivery?
You may be asked to provide a police report, security camera footage, carrier documentation, and a written statement. Claims without sufficient evidence may be denied.
Is the Shipping Protection fee refundable?
The fee is non-refundable once the order has shipped. It is refundable only if the order is canceled before shipment.