Shipping Protection – 44.00
Overview
ETENWOLF Shipping Protection is an optional add-on service available at checkout, designed to cover eligible orders against loss, damage, misdelivery, or theft during transit. For a fee of 3% of the total product value (excluding taxes and shipping), you gain peace of mind with coverage that includes replacements or refunds, subject to the terms below. Note: This service is currently out of stock.
Key Features
- Coverage for loss, damage, misdelivery, and theft (with eligible documentation)
- Low fee: Just 3% of your total product value (excl. taxes & shipping)
- Domestic lost package threshold: 30 days without “Delivered” status
- International lost package threshold: 60 days without “Delivered” status
- Claim window: 7 days from delivery or from the lost-package deadline
- Replacement or refund (at ETENWOLF’s discretion) for approved claims
- Simple claim process – contact support@etenwolf.com with order details and supporting evidence
Who It Is For
- Customers ordering high-value items from ETENWOLF who want added protection
- Shoppers concerned about package theft or damage during shipping
- International buyers facing longer transit times and higher risk of loss
- Anyone seeking a low-cost safety net for their order, rather than relying solely on standard carrier coverage
FAQs
When does a package qualify as "lost"?
For domestic (US) orders, a package is considered lost if tracking hasn't updated to “Delivered” within 30 days after shipment. For international orders, the window is 60 days. You must report the loss within 7 days after that deadline.
What do I need to provide for a damage claim?
You must contact ETENWOLF within 7 days of delivery and provide clear photos of the outer packaging, the shipping label, and the damaged product. Once approved, you may receive a replacement or refund.
Is theft covered?
Yes, if the package is marked “Delivered” but believed stolen, you may need to provide a police report, security camera footage, carrier documentation, and/or a written statement. Claims without sufficient evidence may be denied.
What is NOT covered by Shipping Protection?
Exclusions include: incorrect addresses entered by the customer, customs delays, orders refused by the customer, packages left unattended at customer request, product defects unrelated to shipping, normal wear and tear, and any order where Shipping Protection was not purchased at checkout.
How do I file a claim?
Email support@etenwolf.com with your order number, full name, description of the issue, relevant photos, and supporting documents. ETENWOLF typically reviews claims within 3–5 business days.