Shipping Protection – 45.00
Overview
ETENWOLF Shipping Protection is an optional service available at checkout that provides additional coverage for eligible orders during transit. The fee is calculated as 3% of the total product value (excluding taxes and shipping). Coverage includes loss, damage, misdelivery, and theft after delivery (with supporting documentation). Claims must be filed within specific timeframes, and ETENWOLF may offer a replacement or refund at its discretion.
Key Features
- Optional checkout add-on for ETENWOLF orders
- Covers loss, damage, misdelivery, and theft after delivery
- Fee: 3% of product value (excl. taxes & shipping)
- Lost package: report after 30 days (domestic) or 60 days (international)
- Damaged/misdelivered/stolen: report within 7 days of delivery
- Claims reviewed within 3–5 business days
- Fee refundable only if order canceled before shipment
Who It Is For
- ETENWOLF customers ordering products and wanting extra peace of mind
- Buyers concerned about lost or damaged packages during transit
- Customers ordering high-value items and wanting coverage beyond standard carrier insurance
- International shoppers who want protection against longer transit risks
- Anyone who prefers a simple claim process via email support
FAQs
What does ETENWOLF Shipping Protection cover?
It covers loss, damage during transit, delivery to an incorrect address by the carrier, and theft after confirmed delivery (with supporting documentation). Coverage applies only after shipment with a valid tracking number.
How do I file a claim?
Email support@etenwolf.com with your order number, full name, description of the issue, and any required photos or documents (e.g., police report for theft). Claims are reviewed within 3–5 business days.
When is a package considered lost?
For domestic (US) orders: if tracking hasn't updated to 'Delivered' within 30 days. For international: within 60 days. You must report the loss within 7 days after those time periods.
What is NOT covered?
Incorrect shipping addresses entered by the customer, customs delays, refused deliveries, unattended packages left at customer request, product defects unrelated to shipping, and normal wear and tear. Also, orders without purchased Shipping Protection are excluded.
Is the Shipping Protection fee refundable?
The fee is non-refundable once the order has shipped. It is refundable only if the order is canceled before shipment. The fee itself is not included in any reimbursement.