Shipping Protection – 47.00
Overview
ETENWOLF Shipping Protection is an optional service available at checkout that provides additional coverage for eligible orders during transit. The fee is calculated as 3% of the total product value (excluding taxes and shipping). It covers loss, damage, misdelivery, and theft, with replacement or refund offered at ETENWOLF’s discretion. Claims must be filed within specified timeframes, and certain conditions and exclusions apply.
Key Features
- Covers loss, damage, misdelivery, and theft during transit
- Fee: 3% of product value (excl. taxes and shipping)
- Lost package: report after 30 days (domestic) or 60 days (international) with no delivery update
- Damage/misdelivery/theft: report within 7 days of delivery with supporting evidence
- Replacement or refund offered at ETENWOLF’s discretion
- Claims reviewed within 3–5 business days
- Excludes customer errors, customs delays, and unattended deliveries
Who It Is For
- Customers ordering from ETENWOLF who want extra peace of mind
- Buyers of high‑value or fragile items
- International customers concerned about transit risks
- Anyone who wants protection against loss, damage, or theft
FAQs
What does Shipping Protection cover?
It covers loss during transit, damage during transit, delivery to an incorrect address by the carrier, and theft after confirmed delivery (with documentation).
How do I file a claim?
Email support@etenwolf.com with your order number, full name, description, photos (if applicable), and supporting documents. Claims are reviewed in 3–5 business days.
What is not covered?
Exclusions include incorrect shipping addresses entered by the customer, customs delays, customer‑refused returns, packages left unattended at customer request, and product defects unrelated to shipping.
Is the protection fee refundable?
The fee is non‑refundable once the order has shipped. It is refundable only if the order is canceled before shipment.
How long do I have to report a problem?
For damage, misdelivery, or theft: within 7 days of delivery. For lost packages: within 7 days after the tracking shows no delivery update for 30 days (domestic) or 60 days (international).