Shipping Protection – 46.00
Overview
ETENWOLF Shipping Protection gives you peace of mind with optional coverage for your order during transit. For just 3% of the product value (excluding tax and shipping), this service protects against loss, damage, misdelivery, and theft after delivery. Terms & conditions apply.
Key Features
- Coverage for loss, damage, incorrect delivery by carrier, and theft after confirmed delivery
- Only 3% of the total product value (taxes and shipping excluded)
- Domestic lost packages tracked as "not delivered" after 30 days; international after 60 days
- Damaged items reported within 7 days with photos can be replaced or refunded
- Misdelivery claims investigated with the carrier; replacement or refund possible
- Theft claims require supporting documentation (e.g., police report, camera footage)
Who It Is For
- Customers ordering high‑value or fragile items from ETENWOLF
- Shoppers wanting extra security beyond standard carrier coverage
- Anyone shipping internationally who faces longer transit times and higher risk
- Buyers who prefer replacement options over basic tracking uncertainty
FAQs
How much does Shipping Protection cost?
The fee is 3% of your order's total product value, not including taxes or shipping charges.
When is a package considered lost?
For domestic (US) orders, if tracking hasn't shown "Delivered" within 30 days; for international orders, within 60 days. You must report the loss within 7 days after that period.
How do I file a damage or loss claim?
Contact support@etenwolf.com with your order number, full name, description, and supporting photos/documents. Claims are reviewed within 3–5 business days.
Is the Shipping Protection fee refundable?
The fee is non‑refundable once the order ships. It is only refundable if the order is canceled before shipment.
What is not covered by Shipping Protection?
Exclusions include: incorrect address entered by the customer, customs delays, refused deliveries, packages left unattended at your request, product defects unrelated to shipping, and normal wear and tear.