Shipping Protection – 52.00
Overview
ETENWOLF Shipping Protection is an optional add-on service available at checkout that gives you extra peace of mind for your order during transit. For just 3% of your total product value (excluding tax and shipping), your eligible purchase is covered against loss, damage, misdelivery, and even theft after delivery. Simply select it at checkout and you'll be protected from the moment your package ships with a valid tracking number.
Key Features
- Covers loss, damage, misdelivery, and theft after delivery (with supporting docs)
- Just 3% of total product value – excludes taxes & shipping charges
- Domestic lost package claims: tracking not updated to Delivered within 30 days
- International lost package claims: tracking not updated to Delivered within 60 days
- File claims easily via email (support@etenwolf.com) with photos & documents
- Reviews completed within 3–5 business days
- Replacement or refund offered at ETENWOLF’s discretion
Who It Is For
- Customers ordering high-value ETENWOLF products who want extra protection
- Shoppers who prefer peace of mind against lost or damaged packages
- International buyers concerned about longer transit times and potential issues
- Anyone who wants coverage even after the package is marked delivered (theft protection)
- Buyers who are not fully covered by standard carrier insurance
FAQs
When does a package qualify as lost?
For domestic (US) orders, the package is considered lost if tracking has not updated to 'Delivered' within 30 days of shipment. For international orders, that period is 60 days. You must report it within 7 days after that time.
What do I need to file a damage claim?
Contact ETENWOLF within 7 days of delivery with clear photos of the outer packaging, the shipping label, and the damaged product. Once approved, they may offer a replacement or refund.
Does Shipping Protection cover theft after delivery?
Yes, if the package is marked 'Delivered' but believed stolen, you may file a claim. You may be required to provide a police report, security camera footage, carrier documentation, and a written statement. Claims without sufficient evidence may be denied.
Is the Shipping Protection fee refundable?
The fee is non-refundable once the order has shipped. It is only refundable if the order is canceled before shipment.
What is NOT covered by Shipping Protection?
Exclusions include: incorrect shipping addresses entered by you, customs delays, orders refused by the customer, packages left unattended at your request, product defects unrelated to shipping, normal wear and tear, and any orders where Shipping Protection was not purchased at checkout.