Shipping Protection – 7.00
Overview
The ETENWOLF Shipping Protection is an optional add-on offered at checkout, providing extra security for your order during transit. For a fee calculated as 3% of the product value (excluding taxes and shipping), eligible orders are covered against loss, damage, misdelivery, and even theft after delivery. This service ensures peace of mind with clear terms for claims and resolutions.
Key Features
- Covers loss, damage, misdelivery, and theft after delivery
- Fee is just 3% of product value (excludes taxes & shipping)
- Claims reviewed within 3–5 business days
- Lost package: domestic orders considered lost after 30 days, international after 60 days
- Damaged or misdelivered packages require notification within 7 days of delivery
- Stolen packages covered with supporting documentation (e.g., police report, camera footage)
- Replacement or refund offered at ETENWOLF's discretion
Who It Is For
- Customers ordering high-value products who want extra transit protection
- Shoppers concerned about package theft in their delivery area
- International buyers seeking coverage beyond standard carrier limits
- Anyone who wants the option of a replacement or refund for lost or damaged orders
- Customers who prefer added peace of mind during checkout
FAQs
How much does Shipping Protection cost?
The protection fee is 3% of the total product value in your order, not including taxes or shipping charges.
What is covered under Shipping Protection?
Coverage includes packages lost during transit, damaged during transit, delivered to an incorrect address by the carrier, or stolen after confirmed delivery (with supporting documents).
How do I file a claim if my package is lost or damaged?
Contact support@etenwolf.com with your order number, full name, description of the issue, and any relevant photos or documents. Claims are reviewed within 3–5 business days.
When is a package considered lost?
Domestic orders (US) are considered lost if tracking hasn't updated to 'Delivered' within 30 days of shipment. International orders have a 60-day window.
Can I get a refund for the Shipping Protection fee?
The fee is non-refundable once the order has shipped. It can only be refunded if the order is canceled before shipment.