Shipping Protection – 83.00
Overview
ETENWOLF Shipping Protection is an optional add-on available at checkout that covers eligible orders against loss, damage, misdelivery, and theft during transit. For a fee of 3% of the total product value (excluding taxes and shipping), you gain peace of mind with clear claim procedures and support. Coverage applies once your order ships with a valid tracking number.
Key Features
- Covers loss, damage, delivery to wrong address, and theft after delivery
- Fee is just 3% of product value (excludes taxes & shipping)
- Domestic orders: lost after 30 days without delivery; international: 60 days
- File claims within 7 days; response within 3–5 business days
- Replacement or refund at ETENWOLF’s discretion per claim
- Refund of protection fee only if order canceled before shipment
- Requires supporting evidence (photos, police report, etc.) for certain claims
Who It Is For
- Online shoppers purchasing ETENWOLF products who want extra protection during shipping
- Customers concerned about package theft after delivery
- Buyers ordering high-value items who want coverage for loss or damage
- International customers who need extended tracking time (60 days) before declaring a package lost
FAQs
How much does Shipping Protection cost?
The fee is 3% of the total product value in your order, excluding taxes and shipping charges. For example, an $83 product would have a protection fee of $2.49.
When does coverage begin and end?
Coverage starts once your order is shipped with a valid tracking number from ETENWOLF. It ends when the package is delivered, but you can file claims for damage within 7 days of delivery, or for loss after 30 days (domestic) or 60 days (international).
What do I need to file a claim for a damaged item?
You must contact support@etenwolf.com within 7 days of delivery and provide clear photos of the outer packaging, the shipping label, and the damaged product. Once approved, ETENWOLF may offer a replacement or refund.
Does Shipping Protection cover stolen packages?
Yes, but you must provide supporting documentation such as a police report, security camera footage, carrier documentation, and a written statement. Claims without sufficient evidence may be denied.
Is the Shipping Protection fee refundable?
The fee is non-refundable once the order has shipped. It is refundable only if the order is canceled before shipment.