Shipping Protection – 84.00
Overview
ETENWOLF Shipping Protection is an optional add-on available at checkout that covers your order against loss, damage, misdelivery, and theft during transit. Priced at 3% of the total product value (excluding taxes and shipping), this service provides peace of mind for both domestic and international shipments. Simply select it during checkout to ensure your purchase is protected from the moment it ships until it reaches your door.
Key Features
- Covers loss, damage, misdelivery, and theft during transit
- Fee is just 3% of the total product value (excl. taxes & shipping)
- Protection begins once package is shipped with a valid tracking number
- Lost package claim window: 30 days (domestic US) or 60 days (international)
- 7-day claim window for damage, misdelivery, or theft after delivery
- Options for replacement or refund at ETENWOLF’s discretion
- Straightforward claims process via email with standard 3–5 business day review
Who It Is For
- Shoppers ordering from ETENWOLF who want extra security for their purchase
- Customers concerned about package loss or damage during shipping
- International buyers who may face longer transit times and higher risk
- Anyone ordering high-value items where 3% is a small price for full coverage
FAQs
How much does Shipping Protection cost?
The fee is 3% of the total product value in your order, excluding taxes and shipping charges.
When am I eligible to file a lost package claim?
For domestic US orders, you can file if tracking hasn’t updated to “Delivered” within 30 days of shipment. For international orders, the waiting period is 60 days. You must report the loss within 7 days after that period ends.
What do I need to provide for a damage or theft claim?
For damage: clear photos of the outer packaging, shipping label, and damaged product. For theft: a police report, security camera footage, carrier documentation, and a written statement may be required.
Can I get a refund of the Shipping Protection fee?
No, the fee is non-refundable once the order has shipped. It is only refundable if the entire order is canceled before shipment.
How do I file a claim?
Email support@etenwolf.com with your order number, full name, description of the issue, and any supporting photos or documents. Claims are reviewed within 3–5 business days.