Shipping Protection – 86.00
Overview
ETENWOLF Shipping Protection is an optional service you can add at checkout to safeguard your order during transit. For a fee of just 3% of your total product value (excluding taxes and shipping), you get coverage against loss, damage, misdelivery, and even theft after delivery. Simple, affordable peace of mind for every purchase.
Key Features
- Covers loss, damage, misdelivery, and theft after delivery.
- Fee is only 3% of the total product value (excl. taxes & shipping).
- Lost package claims: 30 days (domestic) or 60 days (international) without delivery.
- Damaged package claims accepted within 7 days of delivery with photo evidence.
- Misdelivery coverage when carrier delivers to the wrong address.
- Stolen package claims may require police report, camera footage, or carrier documentation.
- Claim decisions (replacement or refund) at ETENWOLF’s discretion.
- Simple claim process via support@etenwolf.com – review within 3–5 business days.
Who It Is For
- Shoppers who want extra protection beyond standard carrier liability.
- Customers ordering high-value or fragile items from ETENWOLF.
- Anyone who frequently experiences package theft or delivery issues.
- International buyers needing longer tracking windows (60 days).
- Those who prefer the security of a replacement or refund if something goes wrong.
FAQs
How much does Shipping Protection cost?
The fee is 3% of the total product value in your order (excluding taxes and shipping charges). For example, if your product total is $86.00, the protection fee would be $2.58.
When is a package considered lost?
For domestic orders (US): 30 days after shipment without a "Delivered" scan. For international orders: 60 days. You must report the loss within 7 days after that time period.
What do I need to file a damage claim?
Contact us at support@etenwolf.com within 7 days of delivery with clear photos of the outer packaging, shipping label, and damaged product. Once approved, we may offer a replacement or refund.
Does Shipping Protection cover theft after delivery?
Yes, but you may need to provide supporting documentation such as a police report, security camera footage, or a written statement. Claims without sufficient evidence may be denied.
Can I get a refund of the Shipping Protection fee?
The protection fee is non-refundable once the order has shipped. It can be refunded only if the order is canceled before shipment.