Shipping Protection – 85.00
Overview
ETENWOLF Shipping Protection gives you peace of mind for every order. For just 3% of your total product value (excluding taxes and shipping), your eligible orders are covered against loss, damage, misdelivery, and theft during transit. It's an optional add‑on available at checkout to safeguard your purchase from the moment it ships until it arrives safely at your door.
Key Features
- Loss coverage – If tracking hasn't updated to “Delivered” after 30 days (US) or 60 days (international), we'll send a replacement or issue a refund.
- Damage coverage – Receive a replacement or refund for items damaged in transit when reported within 7 days with supporting photos.
- Misdelivery coverage – If the carrier delivers to the wrong address, we'll investigate and arrange a replacement or refund.
- Theft coverage – For packages marked “Delivered” but stolen, submit a police report or other evidence and we'll reimburse you.
- Simple claims process – Email support@etenwolf.com with your order number and details; we review within 3–5 business days.
- Covers all eligible orders – Protection applies after shipment with a valid tracking number.
Who It Is For
- Customers ordering high‑value products who want extra security during shipping.
- Anyone worried about package theft or damage during transit.
- Online shoppers who prefer added protection for peace of mind.
- International buyers concerned about longer delivery windows.
- Gift givers who can't afford delays or damage on important shipments.
FAQs
How much does Shipping Protection cost?
The fee is 3% of the total product value in your order (excluding taxes and shipping charges). For example, if your product value is $85.00, the Shipping Protection fee would be $2.55.
What is not covered by Shipping Protection?
Exclusions include: customer‑entered incorrect shipping addresses, customs delays, orders returned due to customer refusal, packages left unattended at the customer's request, product defects unrelated to shipping, and normal wear and tear. Coverage only applies if you purchased Shipping Protection at checkout.
How do I file a claim?
Contact support@etenwolf.com with your order number, full name, description of the issue, and any supporting photos or documents. We review claims within 3–5 business days.
Can I get a refund for the Shipping Protection fee?
The fee is non‑refundable once the order has shipped. It is refundable only if the order is canceled before shipment.
What is the maximum reimbursement under Shipping Protection?
ETENWOLF's maximum liability is the original purchase value of the covered product(s). The Shipping Protection fee itself is not included in any reimbursement.