Shipping Protection – 29.00
Overview
Protect your ETENWOLF purchase from the unexpected. For a small fee (just 3% of your product value), our Shipping Protection covers eligible orders against loss, damage, misdelivery, and theft during transit. Simply add it at checkout for worry-free delivery.
Key Features
- Covers loss, damage, misdelivery, and theft after shipment
- Fee is only 3% of the total product value (excl. taxes & shipping)
- Claim reporting window: 7 days from delivery (or expected delivery for lost packages)
- Options for replacement or refund upon approved claim
- Domestic packages considered lost after 30 days without delivery update; international after 60 days
- Backed by ETENWOLF customer support via email: support@etenwolf.com
Who It Is For
- Customers ordering ETENWOLF products who want extra peace of mind during shipping
- Shoppers concerned about package theft, damage, or carrier mistakes
- International buyers facing longer transit times and higher risk
- Anyone purchasing high-value items who wants coverage beyond basic carrier insurance
FAQs
How much does Shipping Protection cost?
The fee is 3% of your order's total product value, excluding taxes and shipping charges.
What is considered a lost package?
Domestic orders are considered lost if tracking hasn't updated to 'Delivered' within 30 days after shipment. International orders have a 60-day window.
What do I need to file a claim for a damaged package?
Contact support@etenwolf.com within 7 days of delivery with clear photos of the outer packaging, shipping label, and damaged product.
Does Shipping Protection cover stolen packages?
Yes, but you may need to provide supporting documentation such as a police report, security camera footage, carrier documentation, or a written statement.
Can I get a refund for the Shipping Protection fee?
The fee is non-refundable once the order has shipped. It may be refunded only if the order is canceled before shipment.