Shipping Protection – 36.00
Overview
ETENWOLF Shipping Protection gives you peace of mind for every order. For just 3% of your product value (excluding taxes/shipping), your eligible purchases are covered against loss, damage, misdelivery, and theft from the moment they ship until they reach you. Simple terms, transparent coverage, and easy claims support.
Key Features
- Low cost: Just 3% of product value (excl. taxes & shipping).
- Four coverages: Lost, damaged, misdelivered, or stolen packages.
- Lost package guarantee: US orders up to 30 days, international up to 60 days.
- Easy claims: Report within 7 days via email with photos or documents.
- Replacement or refund: ETENWOLF offers either at its discretion.
- Claims reviewed within 3–5 business days.
- Covers theft after delivery with supporting evidence (police report, camera footage, etc.).
Who It Is For
- Shoppers who want extra security for high-value ETENWOLF orders.
- Customers who prefer a replacement over a refund for lost or damaged items.
- International buyers who want coverage for longer transit times.
- Anyone concerned about package theft after delivery.
- Buyers who often experience carrier misdelivery issues.
FAQs
How do I file a claim?
Email support@etenwolf.com with your order number, full name, description of the issue, and supporting photos or documents. Claims are reviewed within 3–5 business days.
When is a package considered lost?
Domestic US orders: Tracking has not shown "Delivered" within 30 days of shipment. International orders: within 60 days. You must report the loss within 7 days after that period ends.
Does Shipping Protection cover theft after delivery?
Yes, if the package is marked "Delivered" and is believed stolen. You may need to provide a police report, security camera footage, carrier documentation, or a written statement. Claims without sufficient evidence may be denied.
What is NOT covered?
Incorrect shipping addresses you entered, customs delays, refused packages, packages left unattended at your request, product defects unrelated to shipping, normal wear and tear, and any order without Shipping Protection purchased at checkout.
Can I get a refund for the Shipping Protection fee?
The fee is non-refundable once the order has shipped. It is refundable only if your order is canceled before shipment.