Shipping Protection – 38.00
Overview
ETENWOLF Shipping Protection gives you peace of mind for eligible orders during transit. For a small fee calculated at 3% of your product total, this optional add‑on covers loss, damage, misdelivery, and theft after delivery. Simply select it at checkout and enjoy coverage from the moment your package ships with a valid tracking number.
Key Features
- Covers loss, damage, carrier misdelivery, and theft after delivery
- Fee is just 3% of the product value (excluding taxes and shipping)
- Lost package coverage: 30 days (domestic) or 60 days (international) without delivery update
- Damaged package claims accepted within 7 days with clear photos
- Stolen package claims supported with police report, camera footage, or carrier documentation
- Claim review within 3–5 business days via support@etenwolf.com
Who It Is For
- Shoppers ordering high‑value ETENWOLF products who want extra protection
- Customers who worry about package theft after delivery
- International buyers facing longer transit times and higher risk of loss
- Anyone who wants a simple, low‑cost safety net for their order during shipping
FAQs
How is the Shipping Protection fee calculated?
The fee is 3% of the total product value in your order, excluding taxes and shipping charges.
How do I file a claim for a lost package?
Contact support@etenwolf.com with your order number, full name, and description. Domestic orders are considered lost after 30 days without delivery, international after 60 days. You must report within 7 days after that period.
What do I need to provide for a damaged package claim?
Contact us within 7 days of delivery and provide clear photos of the outer packaging, shipping label, and damaged product.
Does Shipping Protection cover theft after delivery?
Yes, if the package is marked “Delivered” but believed stolen. You may be asked for supporting evidence such as a police report, security camera footage, carrier documentation, or a written statement.
Can I get a refund of the Shipping Protection fee?
The fee is non‑refundable once the order has shipped. It is refundable only if the order is canceled before shipment.