Shipping Protection – 73.00
Overview
ETENWOLF Shipping Protection is an optional service available at checkout that safeguards your eligible orders during transit. For a fee of 73.00 USD (calculated as 3% of the total product value, excluding taxes and shipping), you gain coverage against loss, damage, misdelivery, and theft after confirmed delivery. This protection applies once your package has shipped with a valid tracking number.
Key Features
- Covers loss during transit – domestic orders after 30 days without delivery, international after 60 days
- Covers damage during transit – report within 7 days with photos of packaging, label, and product
- Covers delivery to an incorrect address by the carrier
- Covers theft after confirmed delivery (requires supporting documentation such as police report or camera footage)
- Replacement or refund provided at ETENWOLF’s discretion for covered incidents
- Claim review within 3–5 business days via email support@etenwolf.com
Who It Is For
- Customers who want extra peace of mind for valuable or fragile items during shipping
- Online shoppers concerned about package loss, damage, or theft after delivery
- International buyers facing longer transit times and higher risk of issues
- Anyone ordering from ETENWOLF who prefers a replacement over a refund if something goes wrong
FAQs
How much does Shipping Protection cost?
The fee is 3% of the total product value in your order, excluding taxes and shipping charges. For this product, the cost is 73.00 USD.
How do I file a claim for a lost or damaged package?
Email support@etenwolf.com with your order number, full name, a description of the issue, and any supporting photos or documents. Claims for damage or misdelivery must be reported within 7 days; lost packages must be reported within 7 days after the 30-day (domestic) or 60-day (international) window.
Is the Shipping Protection fee refundable?
The fee is non-refundable once the order has shipped. It is refundable only if the order is canceled before shipment.
What is not covered by Shipping Protection?
Exclusions include: incorrect shipping addresses entered by the customer, customs clearance delays, orders returned due to customer refusal, packages left unattended at the customer’s request, product defects unrelated to shipping, and normal wear and tear.
What happens if my package is marked delivered but is stolen?
You may be asked to provide a police report, security camera footage, carrier documentation, or a written statement. Claims without sufficient supporting evidence may be denied.