Shipping Protection – 87.00
Overview
ETENWOLF Shipping Protection is an optional, low-cost add-on (3% of product value) that gives you peace of mind when your order is in transit. It covers eligible orders against loss, damage, misdelivery, and theft after confirmed delivery — just make sure to follow the simple claim steps within the required timeframes.
Key Features
- Cost: Only 3% of the total product value (excluding taxes and shipping)
- Lost Package Coverage: File a claim if US tracking shows no delivery after 30 days (60 days international)
- Damage Coverage: Get a replacement or refund when items arrive damaged (report within 7 days with photos)
- Misdelivery Coverage: Covered if the carrier delivers to the wrong address
- Theft Protection: Eligible with supporting documentation (police report, camera footage, etc.)
- Fast Claim Review: Claims reviewed within 3–5 business days
Who It Is For
- Online shoppers who want extra protection for high-value ETENWOLF orders
- Customers concerned about loss, theft, or damage during transit
- International buyers who need longer coverage windows
- Anyone who prefers a replacement over a lengthy dispute with the carrier
- Shoppers who want a simple, flat-rate peace-of-mind add-on at checkout
FAQs
How much does Shipping Protection cost?
The fee is 3% of the total product value (excluding taxes and shipping). For example, if your product total is $100, the protection fee is $3.
When is a package considered lost?
For domestic US orders, if tracking has not updated to "Delivered" within 30 days after shipment. For international orders, the window is 60 days. You must report the loss within 7 days after that period.
What do I do if my order arrives damaged?
Contact support@etenwolf.com within 7 days of delivery and provide clear photos of the outer packaging, the shipping label, and the damaged product. ETENWOLF will review and may offer a replacement or refund.
Does Shipping Protection cover theft after delivery?
Yes, if the package is marked "Delivered" and you believe it was stolen. You may be asked to provide a police report, security camera footage, carrier documentation, or a written statement. Claims without sufficient evidence may be denied.
Can I get a refund on the Shipping Protection fee itself?
The fee is non-refundable once the order has shipped. It is only refundable if the order is canceled before shipment.