Shipping Protection – 89.00
Overview
ETENWOLF Shipping Protection is an optional add‑on service that gives you peace of mind for eligible orders during transit. For a fee of 3% of the total product value (excluding taxes and shipping), this service covers loss, damage, misdelivery, and theft – with a straightforward claims process. Choose it at checkout to protect your purchase every step of the way.
Key Features
- 3% fee of product value (excl. taxes & shipping) – affordable peace of mind
- Covers loss, damage, misdelivery, and theft during transit
- Lost package reporting: 30 days (domestic US) / 60 days (international) after shipment
- File a claim within 7 days of delivery or lost status – simple process via email
- Replacement or refund at ETENWOLF’s discretion upon approved claim
- Requires supporting documentation (photos, police report, carrier docs) for theft claims
- Non‑refundable once shipped; refundable only if order is canceled before shipment
Who It Is For
- Customers ordering high‑value ETENWOLF products who want extra protection
- Shoppers concerned about loss, theft, or damage during shipping
- International buyers facing longer transit times (coverage extends to 60 days)
- Anyone wanting a clear, documented claim process instead of standard carrier resolution
FAQs
How much does Shipping Protection cost?
The fee is 3% of the total product value (excluding taxes and shipping charges). For example, on a $100 product, the fee would be $3.00.
When is a package considered lost?
For domestic US orders, a package is considered lost if tracking has not updated to “Delivered” within 30 days after shipment. For international orders, the window is 60 days. You must report the loss within 7 days after that period.
What do I need to file a damage or theft claim?
For damage, provide clear photos of the outer packaging, shipping label, and damaged product within 7 days of delivery. For theft, you may need a police report, security camera footage, carrier documentation, and a written statement. Claims may be denied without sufficient evidence.
Is the Shipping Protection fee refundable?
The fee is non‑refundable once the order has shipped. It is refundable only if the order is canceled before shipment.
How do I submit a claim?
Email support@etenwolf.com with your order number, full name, description of the issue, and any supporting documents/photos. ETENWOLF reviews claims within 3–5 business days.