Shipping Protection – 91.00
Overview
Protect your ETENWOLF order from the unexpected. Our optional Shipping Protection adds an extra layer of security during transit, covering loss, damage, misdelivery, and even theft after delivery. For a small fee (just 3% of your product total), you can ship with confidence knowing that eligible issues will be resolved with a replacement or refund.
Key Features
- Coverage for Loss, Damage, Misdelivery & Theft — Eligible orders are protected from the moment they ship until they reach you.
- Easy Claim Process — File a claim by emailing support@etenwolf.com with your order number, description, and photos if needed; claims reviewed within 3–5 business days.
- Lost Package Protection — If tracking doesn't show "Delivered" within 30 days (US) or 60 days (international), we'll offer a replacement or refund.
- Damaged Package Coverage — Report damage within 7 days of delivery and provide photos; we'll replace or refund the affected item.
- Misdelivery & Theft Coverage — If your package is delivered to the wrong address or stolen after delivery (with supporting docs), we'll make it right.
- Non-refundable *only* after shipment — Fee is refundable if order is canceled before shipping.
Who It Is For
- Customers ordering high-value ETENWOLF products who want peace of mind during shipping.
- Shoppers who live in areas where package theft or misdelivery is a concern.
- Anyone making a large or important purchase they cannot afford to lose or have damaged.
- International customers who want extra assurance for longer transit times.
- Buyers who prefer an all-in-one coverage option instead of filing separate carrier claims.
FAQs
How much does Shipping Protection cost?
The fee is 3% of your order’s total product value (excluding taxes and shipping). For example, a $91.00 order would cost $2.73 for coverage.
What does Shipping Protection cover?
It covers loss during transit, damage during transit, delivery to an incorrect address by the carrier, and theft after confirmed delivery (requires documentation like a police report or camera footage).
How do I file a claim?
Email support@etenwolf.com with your order number, full name, a description of the issue, and any photos or supporting documents. We review claims within 3–5 business days.
What is NOT covered by Shipping Protection?
Exclusions include customer-entered incorrect addresses, customs delays, orders returned due to refusal, packages left unattended at your request, and product defects unrelated to shipping.
Can I get a refund of the Shipping Protection fee?
The fee is refundable only if you cancel your order before it ships. Once the order has shipped, the fee is non-refundable.