Shipping Protection – 8.00
Overview
Add peace of mind to your ETENWOLF order with Shipping Protection — an optional checkout service that covers your package against loss, damage, misdelivery, and theft during transit. For just 3% of your product total (excluding tax and shipping), you get coverage from shipment to delivery. Claims are reviewed within 3–5 business days, with replacements or refunds offered at ETENWOLF's discretion. Note: Currently out of stock.
Key Features
- Covers loss, damage, misdelivery, and theft after delivery (theft requires police report, camera footage, or carrier documentation).
- Fee is just 3% of the product value (excluding taxes and shipping charges).
- Lost package claim window: 30 days (US domestic) or 60 days (international) from shipment – report within 7 days after that period.
- Damaged or misdelivered packages must be reported within 7 days of delivery, with supporting photos.
- Claims reviewed within 3–5 business days; replacement or refund offered at ETENWOLF’s discretion.
- Non-refundable once shipped; refundable only if order is canceled before shipment.
Who It Is For
- Shoppers who want extra security for their ETENWOLF purchase during transit.
- Buyers concerned about package theft after delivery (e.g., apartment dwellers, high-theft areas).
- International customers who face longer transit times and higher risk of loss or damage.
- Anyone ordering high-value ETENWOLF products and seeking an affordable insurance option.
- Customers who prefer a simple claims process with email-based support (support@etenwolf.com).
FAQs
How do I file a claim for a lost or damaged package?
Email support@etenwolf.com with your order number, full name, a description of the issue, and any supporting documents (e.g., photos of outer packaging, damaged product, shipping label). Claims are reviewed within 3–5 business days.
When is a package considered lost?
For US domestic orders: if tracking hasn't updated to “Delivered” within 30 days of shipment. For international orders: within 60 days. You must report a lost package within 7 days after that period ends.
Does Shipping Protection cover theft after delivery?
Yes, but you may be required to provide a police report, security camera footage, carrier documentation, and/or a written statement. Claims without sufficient supporting evidence may be denied.
Can I get a refund for the Shipping Protection fee?
The fee is non-refundable once the order has shipped. It is refundable only if the order is canceled before shipment.
What is NOT covered by Shipping Protection?
It does not cover: incorrect addresses entered by you, customs delays, refused deliveries, packages left unattended at your request, product defects unrelated to shipping, or normal wear and tear. Coverage only applies if you purchased this option at checkout.