Shipping Protection – 15.00
Overview
ETENWOLF Shipping Protection is an optional checkout service that adds extra coverage for eligible orders during transit. For a fee of 3% of the total product value (excluding taxes and shipping), you gain protection against loss, damage, misdelivery, and theft after confirmed delivery. This service provides peace of mind with a straightforward claims process and coverage terms.
Key Features
- Coverage for loss, damage, misdelivery, and theft after delivery
- Fee calculated as 3% of product value (excludes taxes and shipping)
- Lost package claim eligibility: 30 days domestic, 60 days international without 'Delivered' update
- Damage claims accepted within 7 days of delivery with photo proof
- Misdelivery investigation and resolution by ETENWOLF
- Stolen package claims require supporting evidence (police report, camera footage, etc.)
- Claim review within 3–5 business days via support@etenwolf.com
Who It Is For
- Online shoppers who want extra protection for their ETENWOLF order
- Customers concerned about package theft or damage during transit
- International buyers looking for coverage against loss or delays
- Anyone ordering high-value items and wanting a simple claims process
- Shoppers who prefer the option of replacement or refund instead of carrier-only liability
FAQs
How do I purchase Shipping Protection?
Select the Shipping Protection option at checkout. The fee is 3% of your total product value (excluding taxes and shipping).
What is considered a lost package?
For domestic (US) orders, the package is considered lost if tracking has not updated to 'Delivered' within 30 days after shipment. For international orders, the period is 60 days. You must report the loss within 7 days after that time period.
What do I need for a damage claim?
Contact us within 7 days of delivery and provide clear photos of the outer packaging, the shipping label, and the damaged product. We may offer a replacement or refund.
Does Shipping Protection cover theft?
Yes, if the package shows 'Delivered' but is believed stolen. You may need to provide a police report, security camera footage, carrier documentation, and a written statement. Claims without sufficient evidence may be denied.
Is the Shipping Protection fee refundable?
The fee is non-refundable once the order has shipped. It is refundable only if the order is canceled before shipment.