Shipping Protection – 50.00
Overview
Protect your ETENWOLF purchase during transit with our optional Shipping Protection service, available at checkout for just 3% of the product value (excluding taxes and shipping). This add-on covers eligible orders against loss, damage, misdelivery, and theft after delivery, giving you peace of mind when ordering from ETENWOLF.
Key Features
- Covers loss, damage, misdelivery, and theft after delivery
- Fee is only 3% of the total product value (excluding taxes & shipping)
- Lost package claims: domestic after 30 days no update, international after 60 days
- Damaged packages: report within 7 days with photos of packaging, label, and product
- Misdelivery coverage if carrier delivers to wrong address
- Stolen package claims may require police report, security footage, or written statement
- Claims reviewed within 3–5 business days – contact support@etenwolf.com
Who It Is For
- Customers ordering ETENWOLF products who want extra security for their shipment
- Shoppers concerned about package loss, damage, or theft during transit
- International buyers facing longer delivery windows (60-day lost package threshold)
- Anyone wanting coverage beyond standard carrier liability without buying full insurance
FAQs
How much does ETENWOLF Shipping Protection cost?
The fee is 3% of the total product value in your order, excluding taxes and shipping charges. For a product priced at $50.00, the protection fee would be $1.50.
What do I do if my package is lost?
Report it within 7 days after the applicable time period: 30 days for domestic (US) orders or 60 days for international orders from shipment date. Contact support@etenwolf.com with your order number, full name, and description. ETENWOLF may offer a replacement or refund.
What if my package arrives damaged?
Contact ETENWOLF within 7 days of delivery. Provide clear photos of the outer packaging, shipping label, and damaged product. Once approved, you may receive a replacement or refund for the affected item.
Is theft after delivery covered?
Yes, but you must supply supporting documentation such as a police report, security camera footage, carrier documentation, or a written statement. Claims without sufficient evidence may be denied.
Can I get a refund for the Shipping Protection fee itself?
The Shipping Protection fee is non-refundable once the order has shipped. It is refundable only if the order is canceled before shipment.